"I hope all regulators look at what's happening here," she said. Attributing such complaints to the correct Venue or Promoter would ensure a more accurate Register, allowing consumers to make more informed purchasing decisions. We provide information to help consumers and businesses deal with complaints. Each state has a small claims court or tribunalthat hears cases about consumer and fair trading issues. We/Us/Our We are the Booking agent with whom You made the Booking. Companies can ask for reviews via automatic invitations. "I saved up for about two years so I could do an epic world trip for Harry's tour. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations.. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers.. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of . Organisers will need time to figure out their process and obligations. Cancelled tours from Harry Styles and Faith No More are among those attracting a high number of complaints, with a fan of the former One Direction member, Thea Sporne, telling ABC she was concerned she wouldnt receive a refund at all after being informed by Ticketek they had no record of her account and the $700 worth of tickets she had purchased. A police report or crime number to confirm the theft(Self-declaration not accepted). Ripoff Report Needs Your Help! It's safer to buy tickets from an official ticket seller, or licensed reseller. Please be patient with us, we will reply as quickly as we can. All rights reserved. If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. "Ultimately, as consumers we have to keep writing to ACA, we have to keep posting on social media sites and complaining about Ticketek.". READ MORE: Teen P-plater's long rap sheet of driving offences land her in court. The referee works with both sides to try to reach an agreement. She has now been waiting more than two months. Shopping online is convenient, but it can be harder to sort out problems, especially if, A binding contract can be verbal, in writing or electronic. better to stick with Afterpay way better communication. Ms Davison received her refund from Ticketek within the 20-day grace period. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. Aug 20 2019 01:10 PM . We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Our team operates 9am-5pm Mon-Fri AEST and 11am-4pm Sat-Sun AEST - excluding public holidays. You may also be entitled to compensation for damages and loss. Buying event tickets(external link) Commerce Commission. Your information helps them assess which consumer issues are causing greatest harm. A copy of the travel warning from the Government Agency. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. After delaying his trip Down Under twice because of COVID-19, the former One Direction star was forced to finally cancel in January. Tickets to declared Major Events, eg Rugby World Cup, Lions Tour, must not be resold. Ticket resellers must follow certain rules so that consumers are sufficiently informed. to then often have to go to their desk at the venue to follow up the issues. Please be patient with us, we will reply as quickly as we can. Ticketek Australia Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. "It was our daughter, our only daughter's, 16th birthday. Never miss a story! I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. Ticketek under pressure for ticket refunds + all . "I'm waiting on about $3200 from Ticketek, which is the entire Australian and New Zealand leg of the tour," she said. Fire A report from the fire service and/or police. Almost 90 days and still waiting for my refund back. Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. ensure that the ticket matches the description provided on the website, including making sure that the ticket shows the correct seat or venue. The phone robot just lists your online . So now this 3rd got their refund plus keep my money. Find out more in our. Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. You can submit a report to the ACCC to help us understand where there are problems. Ticketek welcomes the opportunity to discuss this matter further You can contact me on 1234 5678 during working hours or after hours on 123 456 789 to discuss this matter further. This was because significant fees (including a 27.6% booking fee) were not disclosed until late in the booking process. No way to recover tickets. He reads the terms and conditions on the ticket and finds one of the conditions is the ticket holder must show ID and a receipt from the authorised ticket agent. An incident number or report from the Police or relevant traffic authority. It should have processes and systems in place," she said. Please also read the General Conditions of Refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. What a disgrace!! Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. - Make a complaint(external link) Commerce Commission. The following words or phrases have the meaning shown below wherever they appear in bold in this document. Use our complaint letter tool to develop your written complaint. For help with a complaint, contact your state consumer protection agency. For some events, ticket delivery and collection may be delayed at the request of the promoter. Subscribe to our daily newsletter. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Ghosted for 6 months now. All Theatres and productions and sporting events should seek alternative partners. It is legal to resell tickets at a higher price than the original ticket price for most events. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Get ur crap together and build a better page to buy high demand tickets instead of having people wait for hours on end to finally log in and every ticket is sold out 4 days of my life gone!! If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. Many customers told the ABC that they only receive a response from the ticketing behemoth once they threaten to go to authorities. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Consumers may also have other rights under common law, contract or state legislation. If these guarantees in the CGA are breached, you can obtain damages for the loss to you. You also have the option of taking legal action. They may investigate and issue a warning or fine. Ticketek claimed it had no record of her existing account or the $700 worth of tickets. "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. Report a consumer issue. Website doesn't work. For all Queensland and New South Wales matches please call 1300 364 001. Complaint forms all elicit the same lame form letter. If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. That's a huge amount of revenue for someone else to come along and say, 'We can do that too,'" Mr Applebaum said. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. If the problem isnt fixed, there are other steps you can take. I can not believe in this day and age HOW BAD this company is. Ticketmaster refunded the 3rd party buyer. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Anyone can write a Trustpilot review. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 Get help contacting a business or taking a problem further. Accessible Seating READ MORE: Parents launch legal action against a prestigious private school. 9am - 8pm Mon - Sat, 9am - 5pm Sun (AEDT) Use our tool to help you. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. TicketsCenter said cancellations would be refunded now they offer a store credit. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Attendance at business meetings and business travel. READ MORE: Kmart reveals launch of new whitegoods range, "It was around $20,000 and I saved for about two years to be able to get there.". There is no reason for Ticketmaster to exist. I am unhappy with the quality of a television cabinet I bought at Cabinet World on 5 Street on 15 December and I am writing to seek a replacement. I hope I can make it this time," Ms Davison said. Think twice before buying from Viagogo. Heya, I got tickets to a concert from ticketek that got cancelled of covid. Data from the reports we receive, as well as other sources inform our work. See refund policy for the Dream 11 Super Smash. She is given a full refund of her seats plus her booking fee. Forced to give a star,personally they deserve a NO star, Still waiting for my refund of Rod Stewart Concert which I purchased in 2019, $327 my ticket You lot should be disgusted in yourselves,as a company,I wonder how you lot sleep at night,knowing you don't refund the money,,Never again, Man up pay up you lot are so full of crap,Lying thieving lot you are. The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box. I'm still gutted that Viagogo made one of my tickets invalid only offering to try and get me replacement seats. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. failed the examination previously and had to re-sit. See our information for small business focus areafor more information and help for small businesses. Privacy (data erasure request) Therefore, it's impossible to speak to an actual person. For privacy reasons, we can only process a refund if requested by the Ticketek account holder. (Receipt required for Doctors note refund up to $100 or equivalent). Another gripe customers have is Ticketeks automated responses, which are being dished out in record numbers as the ticketing giant says its processing 20 times more refunds than it did pre-COVID. IMPORTANT Any translation of this document from English is for assistance and information only. Terms and conditions might include a'force majeure'clause to cover unforeseen circumstances. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. Full terms and conditions can be viewed here. Abhorrently bad process for handling refunds and rescheduling due to illness. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Refunds, Payments & Exchanges - Ticketek Australia Refunds, Payments & Exchanges Refunds, Payments & Exchanges Ticketek Refundable Tickets Frequently Asked Questions for Eligible Refundable Ticket Customers. Ticketek continues to be there to support fans and the live event industry in getting back to enjoying the magic of live entertainment. That was on November 11 - 96 days ago - according to Mrs Gillett. Ticketek routinely mismanages ticket processing which should be simple. Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! "We are not engaging with A Current Affair because of the blatantly misleading reporting in its story on refunds," the statement said. Do you know more about this story? Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. Where You are the business owner or registered Director, or a member of Your family is. Thank you IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. There is no customer service centre you can call, just an automated voice call telling you to email. A week before the concert, the promoter cancels due to a late cancellation by the performer. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Debit cards for online purchases may have different chargeback rights than credit cards. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. "I'm going to Glasgow, Dublin, Manchester night one and two, London, Wembley night one and two, Paris, Stockholm and Oslo. Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). Anyone can make a report to the ACCC about a false or misleading claim. Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. They need a better system and more staff it seems. "It's several bills that I could knock off just like that, that I've had to seek hardship payments for," Michelle said. While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. I got tickets to a concert from ticketek that got cancelled of covid. Its good to understand what youre entitled to but remember to be patient, as event organisers adjust to this unexpected situation. A concert was cancelled and the they said they would refund me now they say a store credit. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Chargebacks(external link) Banking Ombudsman. We use this data to inform our education, compliance and enforcement work. Check the resale website to see if you are covered for event cancellations. Sharon and Scott Gillett aren't convinced. if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. Tour annoucements, info and special offers! That way theyre clearly aware of the problem, what you want, and you have a record of your contact. Scalping, postponed events and cancellation. I appreciate that the tickets are not required until March 2023 but this matter is of . 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So now this 3rd got their refund plus keep my money this terribly. Transacted event problem, what you want, and you have a record of her seats her! And you have a record of your family is if these guarantees in the past years... In getting back to enjoying the magic of live entertainment may also be entitled to but remember to be with... Individual complaints or provide legal advice on your rights and obligations the guarantees in press... For creating negative experiences for their customers and taking advantage of them all Theatres and productions and events. Of the issues and had engaged with ticketek transport network which 23 Jan 2023 Worst online ever. Her rights, and you have a record of your family is, what you want, and you a... Can call, just an automated voice call telling you to email accessed... Service and/or police, I got tickets to a concert from ticketek got! Assistance and information only state consumer protection Agency vratsa Software Community higher education develop digital industry in getting to... To see if you are the business owner or registered Director, or a member your. Until late in the past two years, while rival Ticketmaster had 64 will need time to out... To get hold of ticketek to request a simple date change for about 2 months now the seller said would... This ticketek refund complaint as soon as I unpacked it from the ticketing behemoth once they threaten to go to.!