I was never updated or contacted. The average model height used to advertise Lucy In the Sky clothing is 59. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! Really horrible place. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Products used:None- never received my order. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. Incredibly scammy and misleading. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). You can email us at resolution@lucyinthesky.email for any further assistance. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Lucy in the sky is a great company from products to customer service I am always satisfied. HORRIBLE company. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. I wish they were more transparent with the type of quality on their website. Please read the email in full, there may be pertinent details which may have been missed. 14 following. Needed it for Feb 25th. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days www.lucyinthesky.com retains the right to refuse any request made by you. Hi Kara, Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Us either! Absolutely terrible customer service. , over 6 weeks. You can view your order history by going to the My Account page and by clicking on History. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? The 24/7 chat is turned off and nobody bothered to respond to my email. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Number of comments: 0 Shipping I need to change my address or order, how do I do this? Please email us at resolution@lucyinthesky.email so we can assist you sooner. They have no customer service phone line. LUCY IN THE SKY. My Los Angeles Apparel Review Are They Worth It? 2023 Trustpilot, Inc. All rights reserved. Poor Customer Service! Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. Ordered from this company thinking the dresses were cute. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . BUT, you can't get a refund if you return something, only store credit. Any orders cancelled within 14 days of being placed can be cancelled for store credit. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. You must not misuse this Website. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. i live in texas and ordered a dress on sunday earlier this week. You may return any style for store credit within 14 days from the delivery date of the style. These linked sites have separate and independent privacy policies. 10/10! How can we help? If the issue persists, we would suggest to follow up with your bank. Any trade marks/names featured on this Website are owned by the respective trade mark owners. I have never been able to complete a return that quickly. Horrible company and horrible customer service. And as she walks, it rides up, lol! We're having delays in our customer service trying to get to each email, we would love to assist you with your order. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. New screen for uploading personal customer video to products 2. You will receive your tracking number once your style/s have been shipped. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. LUCY IN THE SKY Help Centre. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. In the end the skirt fit very snug and my booty looks great in it. RELATED: 12 Stores Like Lucy In The Sky to Shop Now. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Do not order from here! If you please email us at resolution@lucyinthesky.email we can assist you with a return. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) I don't think you got it! Do the dresses come within two weeks and is it worth the money? I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Hi Carol, Thanks for your feedback. I reached our to the company and got a fast response from them. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Free Shipping Worldwide from L.A, no minimum. Ordered 4 dresses in August 2022 for several events (totaling over $300). Please email us at resolution@lucyinthesky.email so we can assist you sooner. Los Angeles, California
Have e-mailed twice in the last week with no response! This is where the problems start. Super fast and helpful; won't hesitate to order from the site/company again! Trust that their reputation is deserved. You can email us at resolution@lucyinthesky.email so we can further assist you. 7,129 posts. You must not establish a link from any website that is not owned by you. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Hi Jessica, We appreciate your feedback! If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Do not trust this shop to deliver. Hi Jay, If you order multiple styles with different delivery dates, they may ship separately. Any currency conversion are for reference purposes only. Verification can help ensure real people write reviews about real companies. How would you even know if something would fit or if you'd like the quality? We're sorry to hear about your issues with our return policy. Do not buy from them. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Hi Kaylyn! Ordered my daughter a winter formal dress. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. We may from time to time include third party links on our Website. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Don't waste your time or money, just go somewhere else! They said they will refund me within 10 days without any explainations for their lateness. Hi KM, Status: Resolved. Don't take the risk and give them your money. Horrible customer service. Now 4 months later on 01/31/2023 I receive an email that is has shipped. The customer service is out of this world. my party is april 10. LucyInTheSky headquarters 747 E 10th Street. Will not refund my money and will only offer a store credit. Here are 8 tips for writing great reviews. Lucy in the Sky ranks 92nd among Women's Clothing sites. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? When Dannica isnt writing about fashion and beauty, shes writing poetry. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 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