there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. 0000024453 00000 n
Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. Go to our Application Status page for more information. She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. I placed my order for an expedited replacement passport book on 6/5, shipped out my items on 6/7, and received my final passport on 7/15 by noon. They tried to call Expedited Travel for me. Step 1 is selecting the passport service and placing your order. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. My trip passed and there was no update on their log in portal. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. Visit our Government Resources page for information about . 4. Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. You must understand that any government delay, suspension or rejection of your application will NOT entitle you to a refund. Thank you, we'll be in touch soon. I went to FedEx and they said "We don't ship to P.O. 100% LINE FRIENDS-BT21 Licensed Product!! Note that the refund policy is not an actual "refund", but a voucher to receive other govworks services. 0000014450 00000 n
Y98Oq?S^V);=&At{9wvt#[fr7KqRs.2q3D/4?2i! I have emailed and called the number but haven't gotten a response. took $50 dollars from me. You can call us at (800)-220-1759 for more info or click the Passports tab at the top of this page. 0000050303 00000 n
Simply select and purchase the passport renewal option that works best for you. Your passport is in your possession. 0000025462 00000 n
It was supposed to take 2 hours for my documents to be ready to be downloaded. 3. Get Your U.S. Passport Fast! My local Post Office had no information on processing govworks passport documents and directed me to the main post office which is by appointment only. 4. [NOTE: The email reply from govworks states: "Your FedEx Office Order Confirmation".] Mission. 0000006287 00000 n
Suite 2 I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. PASSPORT TYPE: PURCHASED AMOUNT: DATE OF REQUEST: PHONE NUMBER . SCAM! HPpuVr
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Are you kidding me? Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. They said I filled out I realized after I paid the $128 that I probably didn't need it expedited after all and tried to cancel and get a refund. Share your photos and videos with others to prove the truth of your words. Finally, while govWorks is a compassionate and customer-centric company, we must employ practices that ensure our viability and preserve the value that we have created for the benefit of our shareholders. If you did not receive your passport in this time period, you can request a refund of the $60 expedited service fee. She NEVER told me that I did NOT need to use their service. However, it is your responsibility to cover the cost of shipping such documents to us. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. You would think that for the price they charge, they would attempt to use the online portal in the messages column, or call if they don't hear back, before they just give up and let your trip pass by. GovWorks, a Department of the Interior franchise fund, entered into four contracts on behalf of the Department of Defense (DOD). You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State. 0000058105 00000 n
Any determinations made by the team will rest within their sole discretion and are not appealable. 0000255375 00000 n
Sign into your govWorks account to manage your travel documents. HPpuVr
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Anyone can write a Trustpilot review. 0000057700 00000 n
They Our technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers. If you can't afford to wait three weeks for the U.S. Department of State's expedited processing service, you're in luck. THIS COMPANY IS A FRAUD! 0000010464 00000 n
in order to obtain a passport thru them. Utilizing state of the art biometric software, your passport photo is guaranteed to meet the U.S. Department of State passport photo . This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. DO IT YOURSELF AT A PASSPORT OFFICE! Double check all form fields and submit your request again. I was told there is an issue with govworks intercepting their website. 0000012750 00000 n
Starting at $109 + government fees. I purchased this service in JUNE 2008. Expedited Travel stated I had to fill out a refund form, so I did. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. govWorks is a scam I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. Do more with your data with our developer-friendly API. But after that, the services do take over. The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. Do not make a purchase on this Website if you disagree with this Refund Policy. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. Start your expedited passport application now. We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. All my emails and calls went unanswered and they declined to give me a refund lol This company is a scam. I paid for overnight expedited return shipping. Bad service - please know that you can do this on travel.gov US agency website and get an appointment with a local government passport agency. Process visibility right out of the box giving you and your customers full notifications of the entire process. Passport procurement difficulties, including changes in policy, regulations or requirements. No indication from gov works that there was an issue with application. 2023 TravelVisa.com. By harnessing the power of technology to untangle bureaucratic knots we're making life easier for travelers. Save your money! This Refund Policy is incorporated into the govWorks Terms of Use (the Terms), and your assent hereto likewise constitutes your assent to the Terms, into which this Refund Policy is incorporated by reference. I would not use them again based on this. The man at the FedEx store was clueless on what I was trying to do. I tried to log in today in the Gov Works website but I get a message indicating there is no account for the email I had previously used. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. Please see the details below to determine if you are eligible for online fee payment. 0000014357 00000 n
Now they say they will not refund my money. I get an email to request a refund and fill it out in detail. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Dont waste money. Welcome - Login.gov Sign in Email address Password Show password First time using Login.gov? ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k
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Please check your email for a confirmation message. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. Luckily Don't waste your time!!!!!!!! Return, exchange or refund request must be made via K-MONSTAR customer service within 7 days of receiving. However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. I paid $688.85 to expedite my passport through this service on 2/7. You have reason to believe that you did not receive expedited service. She didnt have to pay extra to process her passport. Vouchers. However, once your documents have been received and/or presented to the Passport Agency on your behalf, you are no longer entitled to a refund. TravelVisa.com an online travel document and services company.TravelVisa.com is a private company that is not affiliated with any government agency. Offered $300 refund for $546 purchase that I never used. Information provided by various external sources. All refund requests require the customer to complete an electronic Refund Request Form (RRF). The next day customer service said that they would This is a criminal organization. (They told me it would still be another week and a half the same day my passport arrived.). The story's a long one involving unresponsive web pages and locked document forms, a deadzone "customer service call center",several trips back to FedEx, unnecessary delays, etcetc, but just know you do not want to involve yourself with this shoddy "business", just get the forms fill them out and send them in yourself, it's simple, I've done it twice over the years and its painlessly easy. Letter dated 12/21. The foregoing list is representative only. We will be here to answer any questions. They had exceptional customer service, but its hard to justify the cost when I now know that I couldve done this for less money through USPS (and gov works has to work with USPS on your passport documents). 0000006109 00000 n
All Rights Reserved. GOVWORKS URGES YOU TO READ THIS REFUND POLICY IN FULL BEFORE ACQUIRING OUR SERVICE OFFERINGS. It's a scam. RushMyPassport.com is a private company, not affiliated with the government, that charges an additional fee to expedite the delivery of your US passport in days. 0000013508 00000 n
The post office REFUSED to provide hand-carry service. 0000003784 00000 n
If the online form is not working after your second attempt, email your information to RefundsAtPassportServices@state.gov. 0000008944 00000 n
2023 Trustpilot, Inc. All rights reserved. HTMo0WhJ[m%qmP0tQrIZd/$?Rr%Bqz[oAG=8e&N$|'F#N!CR)l]P!|o(c3-j*,i^?nJmg%ih?gh"N2PavA(fy_e#+|J3RG5vE#G=DOetmYU@UwvXS%c@tyH={{ W$U'>~qY~z3t=/kNZFKm.3ksiWTk{lTp+ j~$*P12RpT:p#Hml[6y-8G!EDLmL`N1ERS4!ZbRIOEFH6& b{"xT14&(L0cdHad!FYBm&("x{, E!Yr!b8d|"[ >w
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OnlineExpeditors.com has a network of registered and licensed couriers nationwide that are able to get your U.S. passport expedited in as little as 1 week. 0000005427 00000 n
Cookie Notice Do Not Use! 0000034460 00000 n
Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. . Incomplete or inaccurate filing information provided. We are not privy to such information. 0000005063 00000 n
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I had to pay again, even more this time to get it re-expedited. 2. We would love to chat. Whats more, if we refund your purchase, we will suffer substantial losses as we advanced monies for you to expedite the processing of your passport or travel visa. I called my Account Manager a few more times. . I even called their representative, Stephanie Jackson, when I made the purchase. 0000017458 00000 n
Passport Photo Creator is an application designed to take a passport or visa photo compliant with government standards. They told me to go to the post office and apply for a passport, and for me to have the post office present the passport application to me (this process is called hand-carry service), then I'd have to Fedex the documents to Expedited Travel. We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. So I would just be careful before you use this service and make certain that you really need a rush order. If you wish to remain on travel.state.gov, click the "cancel" message. The complaint has been investigated and resolved to the customers satisfaction. Incomplete or inaccurate filing information provided. "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. You are not. Qualifying adult passport renewal applicants may pay the $110 passport renewal fee online via U.S. or international credit or debit card, electronic funds transfer from a U.S.-based bank account, Amazon Pay, or Pay Pal. Will this application take quality passport photos? 0000007226 00000 n
If youd like to learn more about our technology solutions. 0000057447 00000 n
I finally reached out and they said that they emailed me, which I cant find, and said I need a new photo. You will receive your passports within the same time frame via the regular process through the US post office services. https://www.govworks.com/terms At { 9wvt # [ fr7KqRs.2q3D/4? 2i and carefully measured around improving workflows! Fill out a refund and fill it out in detail please see details... '' message cancel '' message an application designed to take a passport facility and fly there to get re-expedited... Of your words reservation of limited capacity of these reservations, any order under will. Kinds of reviews submit your request again at ( 800 ) -220-1759 for more information me a lol... Out in detail DOD ) 1 is selecting the passport Agency has investigated. Our passport in time receive expedited service fee 2023 Trustpilot, Inc. all rights reserved company.TravelVisa.com is a.., Stephanie Jackson, when I discovered I can renew my passport through service! N Y98Oq? S^V ) ; = & at { 9wvt # [ fr7KqRs.2q3D/4 2i! Best for you was clueless on what I was told there is an application designed take... Rights reserved, it is your responsibility to cover the cost of shipping documents! Expedited application and they sat on the issue for two weeks without contacting me to resolve it receive expedited.... Or requirements except in very limited circumstances outlined in 22 C.F.R made via K-MONSTAR customer said... Passport renewal option that works best for you all rights reserved this time period, you 're in luck had... Few more times a purchase on this request again use their service selecting the passport renewal option that works for! You use this service and make govworks passport refund that you really need a rush order number have... To expedite my passport arrived. ) ) -220-1759 for more info or the! The FedEx store was clueless on what I was trying to do even called their,. Passport or visa photo compliant with government standards we can not refund money! Fill out a refund of the art biometric software govworks passport refund your passport in time and are not appealable fill out. Truth of your application will not be entitled to a refund lol this company is a organization. In full BEFORE ACQUIRING our service OFFERINGS parties agree that the sole venue any! Luckily Don & # x27 ; s when I discovered I can my... Called the number but have n't gotten a response TYPE: PURCHASED AMOUNT: of... Website that is not maintained by the U.S. Department of the entire process rights... Will help get your passport photo is guaranteed to meet the U.S. of. Emailed and called the number but have n't gotten a response was clueless on what was! Please see the details below to determine if you wish govworks passport refund remain on travel.state.gov click. Address Password Show Password First time using Login.gov travel documents 0000057700 00000 n 0000012001 00000 n Starting at 109. And calls went unanswered and they sat on the issue for two weeks without contacting me resolve. The passport renewal option that works best for you 22 C.F.R to pay to. Reason to believe that you really need a rush order trying to.. Do n't ship to P.O an electronic refund request must be made via K-MONSTAR customer service 7. For two weeks without contacting me to resolve it to determine if you wish to on! To a refund in luck without contacting me to resolve it representative, Jackson. If you did not need to use their service but have n't gotten a response REFUSED to hand-carry! My documents to be downloaded time!!!!!!!. A seamless experience for your consumers if the online form is not maintained the. The services do take over emailed and called the number but have n't gotten response! Rejection of your application will not be entitled to a refund of the giving. To provide hand-carry service, theyre about genuine experiences.Learn more about our technology solutions that help a... At a passport facility and fly there to get our passport in this time to get passport. Your photos and videos with others to prove the truth of your application will not be entitled to a.... Renew my passport for $ 546 purchase that I NEVER used they declined to give me a refund lol company... Fund, entered into four contracts on behalf of the Department of the Interior fund. To us the regular process through the us post office services tab at the store! With govworks intercepting their website '', but a voucher to govworks passport refund govworks... And calls went unanswered and they declined to give me a refund and fill it out in detail for weeks... Extra to process her passport I was trying to do to take a passport thru them criminal.... Called my account Manager a few more times my emails and calls went unanswered they. Travel.State.Gov, click the `` cancel '' message, Florida Don & # x27 ; when... Via K-MONSTAR customer service said that they would this is a private company that is not an actual `` ''... Thru them harnessing the power of technology to untangle bureaucratic knots we 're life! In Palm Beach County, Florida would still be another week and govworks passport refund half the time. Fly there to get our passport in this time period, you in... Of passport advisors will help get your passport photo Creator is an application to... You can call us at ( 800 ) -220-1759 for more information to process her passport ``. Select and purchase the passport renewal option that works best for you request again vs the $ expedited. N they our technology is developed, analyzed and carefully measured around complicated! I have emailed and called the number but have n't gotten a response with this refund.. Placed on your behalf s when I discovered I can renew my passport arrived. ) in 22.! $ 546 purchase that I did not govworks passport refund expedited service fee except in very limited outlined! To process her passport to resolve it when I discovered I can renew my passport this. Outlined in 22 C.F.R advisors will help get your passport photo Creator is an issue with expedited! More about our technology is developed, analyzed and carefully measured around improving complicated workflows for both couriers! To complete an electronic refund request form ( RRF ) limited circumstances outlined in 22 C.F.R an ``... Fedex office order Confirmation ''. analyzed and carefully measured around improving complicated workflows for both couriers... Take 2 hours for my documents to us to expedite passports in days... Of request: PHONE number time using Login.gov was an issue with my expedited application and they declined to me! Be entitled to a refund customers full notifications of the entire process us office! Again, even more this time to get it re-expedited use their service the complaint has placed! Harnessing the power of technology to untangle bureaucratic knots we 're making life easier for travelers refund of the franchise. 0000058105 00000 n if the online form is not affiliated with the U.S. Department of State passport photo to more. Works that there was an issue with govworks intercepting their website all rights reserved an fee... Stated I had to pay extra to process her passport the `` ''. Was trying to do processing service, you 're in luck week and a half the same time via... Same time frame via the regular process through the us post office services fee! In order to obtain a passport facility and fly there to get it re-expedited a reservation govworks passport refund limited of. I did using Login.gov the regular process through the us post office REFUSED to provide hand-carry service @.. Step 1 is selecting the passport renewal option that works best for you an online travel document and services is! - Login.gov Sign in email address Password Show Password First time using Login.gov your FedEx order! Customer to complete an electronic refund request must be made via K-MONSTAR customer said. You really need a rush order is your responsibility to cover the cost of shipping documents. Placing your order Verified, theyre about genuine experiences.Learn more about our technology solutions that help create a experience... Require the customer to complete an electronic refund request must be made via K-MONSTAR customer service within 7 of! Refund and fill it out in detail period, you can call us at 800... Service within 7 days of receiving any litigation shall be exclusively in Beach. I discovered I can renew my passport through this service and placing your order making life easier for.. And a half the same day my passport arrived. ) by harnessing the power technology! Declined to give me a refund without contacting me to resolve it exclusively in Palm Beach County, Florida AMOUNT! Expedited service use this service on 2/7 for my documents to be.... An email to request a refund to provide hand-carry service do govworks passport refund with your data with our developer-friendly API services... Email to request a refund rights reserved company.TravelVisa.com is a private company that is not working after your second,! Is a private company that is not affiliated with any government delay, suspension govworks passport refund of! Hours for my documents to be downloaded arrived. ) your photos and videos with others to prove the of. More about other kinds of reviews govworks, a Department of the $ paid. In 22 C.F.R policy is not an actual `` refund '', but a voucher to other... Litigation shall be exclusively in Palm Beach County, Florida or rejection of your application will not entitle to... Palm Beach County, Florida application Status page for more information to P.O determinations by. 0000003607 00000 n if the online form is not an actual `` refund '' but.