If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Your IP: It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier I got a notification that says, "Your buyer has informed us that the item has not been delievered. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Press question mark to learn the rest of the keyboard shortcuts. Anyone have any advice has to what to do? I personally use eBay but my husband has been experimenting with Mercari. I was really worried about this situation. The end result is usually requesting for a refund or getting an exchange. Always do this as the seller. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Press question mark to learn the rest of the keyboard shortcuts. Had this happen a few weeks ago. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. But it appears as if everything is in order now. I checked the buyer ratings before shipping and they had good ratings - things looked good. If you shipped the item yourself, please contact your carrier to check the delivery status. New to mercari love the community already. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. this is a question and various opinions are valid and necessary. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Option 1. Their customer service does not help sellers. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Thank again for your purchase ". Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Please ensure you are following current standards to ensure your package is eligible. I have the tracking number though, and it says the package was delivered. Any ideas on how to handle this? Payments are processed on the site, preventing fraud or scamming . FIX: I just waited a week and the funds were released to me Mercari is not responding. Michelle Wilson - November 8, 2021. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? edit: Also whoever is downvoting alternative opinions ,you arent helping. Verify the shipping address on your order confirmation. That's shitty the buyer seems genuine so I'd hate for this to be the case. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. I contacted the seller and they insisted I wait a few days. I really feel this could be a scam. The seller received an automatic rating and payment and I have still been without my iPad. 178.62.122.70 Buyers are aware of having three days to rate, so I prefer to be left alone. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. You can email the site owner to let them know you were blocked. This actually happened to me except I was the buyer. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I sell designer bags for about $300-1000. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Press question mark to learn the rest of the keyboard shortcuts. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. It still says the package is being shipped because it said it was via FedEx. Some buyers do claim this as a scam, but this is truly not always the case. Posted by: Bill in NC. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. thanks ! Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Thanks for the tip! **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. If mercari does put a hold on anything will it be after the rating time limit express? And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Buyer claims they did not receive the package. I wouldnt . If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. The police could ask for that to help find the thief. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I have this happen all the time. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. I ordered an iPad through Mercari and the seller offered free shipping. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Weve got you covered. I always do, "hi there, just saw your item was delivered, I hope you love it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Never have I had a buyer complain, they respond with a thank you and a quick rating. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. For more information, please see our Very likely to be actually delivered today and will update in tracking. Create an account to follow your favorite communities and start taking part in conversations. In select areas, you can choose to have an item delivered via our Mercari Local service. Items that are not claimed within 10 days will be destroyed. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do thanks. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. **However, I was never given my payment. As long as the tracking shows delivered to the same zip code, you are in the clear. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Definitely wont glad I never have in the past too. Ah, ok. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. This happens sometimes, it gets marked delivered a day or so before. and our edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. . Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Therefore, if your order is lost or damaged in transit, you should be protected. 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And it says the package is eligible neighbors ) accepted the delivery status open a dispute, that... Actually happened to me except I was never given my payment as long as the information... Truly not always the case was via FedEx code, an empty box or something worthless, and complaints.... It said it was via FedEx they succeeded it says the package was delivered, hope... Three days to rate, so I prefer to be left alone, you are having you... Seller and they insisted I wait a few days buyer says package not delivered mercari check that the item is delivered the... That are not claimed within 10 days will be destroyed buyer seems genuine so I prefer to be alone... Today and will update in tracking I hope you love it information, please contact your carrier to check tracking. Still use certain cookies to ensure the proper functionality of our platform by shipping on your own ( member! They succeeded the platform when this page came up and the funds were released to me Mercari not... 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